Heat Pump Installation | Enbridge Sustain

ALL-SEASON COMFORT Pump up your home’s energy efficiency

Upgrade your heating and cooling solution to include a heat pump for eco-friendly performance and year-round savings. Replacing the conventional AC unit, your heat pump can also be paired with a natural gas furnace in the SmartFlow system for maximum comfort and efficiency in any conditions.

Lease-to-Own

Don't pay for 12 months*

Lease-to-Own your heat pump with $0 down.

YEAR-ROUND SAVINGS Keep warm and stay cool with a new heat pump

Eco-friendly, cost-effective Our Smartflow system maximizes the heat pump’s efficiency and switches to gas only when it’s the smartest choice. Save up to $140/year in utility costs and cut emissions by up to 30%.*

Fair buy-out policies Our Lease-to-Own agreement has clear buy-out fees.

Lease-to-Own No endless contracts. At the end of your agreement, the equipment is yours.

Need help now?

If something’s gone wrong, Enbridge Sustain will make it right. We can take care of any urgent issues with licensed technicians who service all makes and models. Call 1-833-947-3850

Save energy

An energy-efficient alternative to conventional heating and cooling, a heat pump replaces the AC unit and can pair with any natural gas furnace in the SmartFlow system for ultimate all-season comfort.

Save money

Heat pumps use as little as 30% of the energy consumed by traditional HVAC systems.² That can mean significant savings on your utility costs, in addition to available rebate programs.

Hot and cool

An air-source heat pump has additional technology built in, which allows it to provide energy-efficient heating in the winter as well as reliable air conditioning in the summer.

UPGRADE YOUR HEATING AND COOLING The smart investment in your home’s comfort, efficiency and long-term value Modern heat pumps are designed to maintain desired temperatures, lower energy bills, and reduce your home’s environmental impact. Upgrading your heating and cooling equipment ensures a comfortable home and peace of mind in any season.

Cut costs and emissions

Lower energy bills
Furnaces lose efficiency over time from wear and tear, increasing energy bills. With our offers and available rebates, it’s the perfect time to upgrade to more energy-efficient equipment.

Reduced carbon footprint
ENERGY STAR® certified heat pumps minimize your greenhouse gas emissions.

Increase the home value
An upgraded furnace is a valuable selling point for potential buyers.

Reliability and peace of mind
Modern furnaces are durable and come with warranties, reducing repair costs and unexpected breakdowns.

Lease-to-Own A smarter and more affordable way to upgrade Owning your heat pump is easier than ever with our flexible, lease-to-own solution. With transparent buy-out options and worry-free annual maintenance for the life of your agreement, you can trust that your equipment will run at its best all year round.

Learn more about leasing vs buying

No endless contracts At the end of your agreement, the equipment is yours.

Transparent buy-out A clear buy-out schedule is provided upfront, with no hidden fees. Our Lease-to-Own plans have reasonable buy-out fees.

Worry-free maintenance and repair Enjoy peace of mind with annual maintenance and any repairs included.

Let’s compare leasing to buying

	Lease-to-Own	Buying
Installation Costs	Standard installation costs are included in your monthly fees with no upfront costs.	Installation costs are included in the purchase price, which requires full upfront payment.
Maintenance Costs	Annual maintenance for your SmartFlow system is included at no additional costs to you.	Maintenance is not included, you are responsible for maintenance including the costs.
Repair Costs	Any future repair costs are included at no additional cost to you.	You will be responsible for all costs of repairs that are not covered by the original warranty.
Who owns the equipment?	Enbridge Sustain*	Homeowner
Extended Warranties	Warranty on parts and labour is included at no additional cost to you.	The manufacturers warranty may cover parts, please refer to your manufacturers booklet.
Budget Management	An affordable and predictable monthly fee makes it easier to manage your budget.	Buying requires significant upfront costs as well as additional costs in the case of issues that are not covered by warranty.
	*Enbridge sustain is the owner of the equipment for the length of the contract. Customers may opt to buy-out the equipment.

Offers & Rebates Save more than just energy Lower your energy bill and get additional savings with these limited time offers and available rebates.

Don't pay for 12 months* Lease-to-Own your furnace or heat pump with $0 down.

Receive up to $2,000 in rebates

Take advantage of the Home Renovation Savings Program.

Exclusive Offer for RBC® Avion Rewards™ members** Earn 25,000 RBC® Avion Rewards™ points when you get a SmartFlow System from Enbridge Sustain**.

**Terms and conditions apply.

Here's what our customers are saying

“The installation process was smooth and professional, and our new furnace works perfectly.”

Rishu V. Paris, Ontario

“Their team was incredibly knowledgeable and guided me through every step of the process. They answered all my questions and helped me choose the best system for my needs."

Monica W. Barrie, Ontario

“I wanted a more environmentally friendly system but the cost was a barrier. The upfront payment package was what exactly what I needed.”

Pete T. Oshawa, Ontario

Service area We’re closer than you think

Enbridge Sustain services all major towns and metropolitan cities across Ontario.

Trusted partners ready to service your home

+ Terms and conditions

*The 12 months of deferred payments is available to qualified residential lease to own customers and applies to qualifying equipment between April 1, 2025 and June 30, 2025. Monthly lease-to-own payments are deferred for 12 months. Equipment lease-to-own contracts will be extended for 12 months for a total term of 192 months. After the first 12 months of the lease-to-own contact term, lease-to-own payments will commence. This offer is only available in select areas to residential lease-to-own customers and excludes builders and commercial customers. Contact Enbridge Sustain for complete terms and conditions. Enbridge Sustain reserves the right to change or cancel this offer at any time without prior notice.

** Maintenance, repairs and warranties are included for the duration of your contract.

*** Enbridge Sustain is the owner of the equipment for the length of the contract. Customers may opt to buy-out the equipment.

¹ Cold-Climate Air Source Heat Pumps: Assessing Cost Effectiveness, Energy Savings and Greenhouse Gas Emission Reductions in Canadian Homes” Natural Resources Canada, 2022 PP 29-30. ISBN: 9780660423531 Catalog Number: M154-149/2022E-PDF. The study results cited specifically pertain to energy use savings for space heating in southern Ontario homes, with relevant cities including London, Toronto, and Ottawa as noted in Figure 15 on pages 29-30.

² https://natural-resources.canada.ca/energy-efficiency/heat-pumps/heat-pump-basics/25589

** This offer is not transferable. To take advantage of this offer, you must: i) log on to Avion Rewards and activate the offer ; ii) call 1-833-545-2305 to book a free home consultation; and iii) sign up for SmartFlow by Enbridge Sustain. Once the offer has been activated and you have signed up for SmartFlow by Enbridge Sustain, you will earn 25,000 Avion points (“Bonus Points”), when you make a single transaction of at least $130 on your first monthly lease to own fee, calculated on the final price of your purchase(s), including taxes, at Enbridge Sustain (“Qualifying Purchase”), between October 16, 2024 and March 31, 2025, inclusively (“Offer Period”) and pay using one of your eligible RBC Avion Rewards credit card(s).Minimum spend of $130 on the first monthly lease to own fees required. Bonus points are limited to the first $130 of total spend during the Offer Period. Limit of 1 Bonus Points offer per client during the Offer Period. This offer is available to Ontario residents only. If you are not already an Avion Rewards member, you must accept the Avion Rewards terms and conditions at www.avionrewards.com in order to join the Avion Rewards program and to access and redeem points earned through this offer. This offer may be combined or used in conjunction with any other offer, but cannot be applied retroactively to previous purchases. Returns or price adjustments may cancel or reduce the RBC Avion points earned on your Qualifying Purchase, including Bonus Points. Please allow up to 30 days from the last day of the Transaction, provided your credit card was in good standing at that time, for the Bonus Points to appear on the account statement tied to your Eligible RBC Card. **Energy bill savings expected for an average house in Toronto with a hybrid electric heat pump with gas furnace heating system compared to a natural gas furnace heating system. Any actual savings may vary based on building characteristics, energy use patterns, and other factors. Enbridge Sustain Inc., not Royal Bank of Canada (“RBC”), is responsible for the sales, returns, and shipping terms and conditions applicable to your Qualifying Purchase which are available at https://www.enbridgesustain.com/enbsustainwebsite/index.html#/terms-of-use. Statements about the performance and the benefits of SmartFlow are made by Enbridge Sustain Inc., and Royal Bank of Canada is not responsible for these statements. Enbridge Sustain is an unregulated company distinct from its gas utility affiliate Enbridge Gas. Royal Bank of Canada reserves the right to cancel, modify, or withdraw this offer at any time, even after you have activated it. For more details on the RBC Offers program, please visit rbc.com/offers. ^®/TM Trademarks of Royal Bank of Canada. Used under licence.

Disclaimers:

^3,4 Note: See sources below for detailed third party study findings, assumptions and limitations, which are being cited for illustrative purposes. Actual results from Enbridge Sustain equipment will vary depending on factors including (but not limited to) the home's construction characteristics, existing heating equipment, energy use pattern, weather conditions, utility costs and carbon pricing, controller switching mode, etc.

³ Source of cost savings:
TRCA STEP Study: “London Residential Smart Hybrid Heating Pilot: System Performance Analysis”(December 2023) https://sustainabletechnologies.ca/reports/london-residential-report/, Table 1 (Heating Mode Utility Savings)

⁴ Source of energy savings and GHG emissions reductions:
NRCan Study: Cold-Climate Air Source Heat Pumps: Assessing Cost Effectiveness, Energy Savings and Greenhouse Gas Emission Reductions in Canadian Homes” (2022) https://natural-resources.canada.ca/maps-tools-and-publications/publications/energy-publications/publications/cold-climate-air-source-heat-pumps-assessing-cost-effectiveness-energy-savings-and-gr/24208, pages 29 (30% energy savings) and 31 (30% GHG reductions).

TRCA STEP Study, Table 1 (Heating Season Carbon Reductions).
NRCan CanMet Study: The future of home heating: Hybrid home heating systems offer energy savings and reduce GHG emissions (April 2019) https://natural-resources.canada.ca/simply-science/the-future-home-heating-hybrid-home-heating-systems-offer-energy-savings-and-reduce-g/22236, section “Make the switch to save energy” (30% reduction of GHG emissions for hybrid system with Smart Controls)